Appeals Procedure

Your Right to Appeal

Any applicant or certified organisation has the right to appeal a certification decision made by NAS. This includes decisions to refuse, suspend, or withdraw certification.

Grounds for Appeal

An appeal may be submitted on the following grounds:

• The assessment was not conducted in accordance with NAS procedures
• Relevant evidence was not considered during the assessment
• The decision was not consistent with NAS certification criteria
• There was a procedural irregularity that affected the outcome

How to Submit an Appeal

Appeals must be submitted in writing within 20 working days of receiving the certification decision to:

Your appeal should include:

• Your name, organisation, and application reference
• The decision you are appealing
• Full grounds for appeal
• Any additional evidence you wish to submit

Appeal Process

1. Your appeal is acknowledged within 5 working days.
2. An independent appeal reviewer (not involved in the original decision) is appointed.
3. The reviewer considers all evidence and the grounds submitted.
4. A decision is issued within 30 working days of receipt of the appeal.
5. The appeal decision is final and binding under the NAS scheme rules.

Independence of the Appeal Process

Appeal decisions are made by individuals who were not involved in the original assessment or certification decision, ensuring objectivity and impartiality throughout the process.